Every business suffers from huge losses in some way or the other due to incidents. Companies need to incorporate an incident management system to prevent unusual incidents.
AutoMax incident management system can help organizations to reduce and resolve incidents efficiently. In case of any incident, this platform can work effectively to make business processes back to normal rapidly.
Therefore, every organization must invest in a cloud-based incident management system like AutoMax to safeguard organizations and employees from unusual happenings.
What is Incident, and how AutoMax Incident Management System works?
Any event that disrupts service operation and reduces the productivity of companies and employees is considered an incident.
Every minute incident can affect the productivity of your employees and can affect the bottom line. Moreover, it will take time to identify the root cause of incidents.
Integrating an incident management system like AutoMax will enable organizations to resolve the issues as early as possible. In most cases, it can help to prevent the Incident from happening.
AutoMax Incident Management Lifecycle
- Receive and Report Incidents.
- Review and Dispatch (Manual/Auto).
- Process the Incident and resolve the case.
- Incident closure
Now let us move on to see some of the main features of AutoMax Cloud-based Incident Management Software
AutoMax Incident management system notifies the users regarding all the activities. Thus, it helps to keep everyone involved in the team to stay on the same page.
For instance, whenever a new ticket is generated, the team lead allots the task to a specified employee, and he/she will also get the notification via mobile app, email, or SMS.
Since AutoMax is a cloud-based application, team leads, and other team members can view the ticket’s status.
- Data in a centralized platform
Every employee on the go can access the cloud-based AutoMax Incident management system. No matter where you are, it will notify you if an event occurs.
When a ticket is created, it keeps everyone updated on what steps are being taken to resolve the issue. It maintains track of all tickets so that none go unnoticed. With this unified information tool, managers can keep their clients up to date. This app displays the status of each ticket.
- Insightful reports
AutoMax incident management system provides accurate reports for the users. These reports can help businesses to operate effectively.
For instance, reports make it easier to find the time taken to resolve an incident and enable managers to keep an eye on reducing the time in the future.
AutoMax reports help to identify obstacles easily and assist employees in overcoming them. These reports help add valuable information to your organization and enhance efficiency and staff performance.
You may access AutoMax incident management reports from anywhere using cloud technology, and data is stored in an encrypted format with many levels of security.
- Categorization of incident tickets
AutoMax incident management allows categorizing tickets based on priority. The priority of the tickets depends on the impact and urgency. It is essential to categorize the tickets as small or huge, thus making it easier for the technicians to prioritize.
AutoMax Incident Management system provides an end-to-end solution that examines and analyses errors and generates accurate reports for team leads to pinpoint the ideal solution.
Many organizations are concerned about data security. Another advantage of the AutoMax incident management system is cloud technology to secure information. Furthermore, cloud technology allows you to view the data from anywhere.