Must-have features for Workforce Management System

Must-have features for Workforce Management System

As technology has evolved, we can see that the workforce management system has become part and parcel of many organizations. These tools streamline the workforce and help to make the whole workforce process more accessible and transparent.

A workforce management system is a tool intuitively designed to support the day-to-day operations of a workforce. It includes human resource management tasks, timesheets, employee forecasting, performance evaluation, leaves management, payroll, task management, etc.  

When designing a workforce management system, you need to consider some key features; here we go!

Essential features for a workforce management system


Cloud-based technology is a boon for most industries and businesses right now. It has completely changed the way people work. A cloud-based platform allows employees to access the data quickly, anywhere, anytime, from any device. It removes the time and place constraints, giving the employees the freedom to work from anywhere. They need not remain tied down to a single workspace. It makes them mobile and more productive at the same time.

Moreover, another highlight of cloud-based platforms is that it is more affordable.


A workforce management system should help to ease the tasks of HR departments and employee self-service. Therefore, it should always have a user-friendly interface and make real-time updates, display workflow, streamline navigations, etc.

3.Easy to use

When an organization has to control a large group of employees, it requires a large-scale workforce management system. Usually, it may require additional labor costs for training processes. But you should choose a workforce management system that is easy to use but highly reliable one.


A workforce management system should allow easy integration. App integrations strengthen the devices and help to fill gaps and reduce redundancies. It should easily integrate applications for budgeting, employee time and clock tools, staffing, scheduling, task automation, artificial intelligence, etc. So workforce management should be designed in a way to make third-party integrations easier.


The workforce management system can help employee forecasting based on historical trends and data. Team leads or managers can use this when implementing new schedules or policies. Based on the available historical data, new project tasks can be allotted.


Employee scheduling can be done accurately using a workforce management system. Insights help the team calculate the number of employees required for a specific project and eliminate the guesswork. This way, it helps the managers to allot employees very rightly.

7.Highly flexible scheduling

In this remote working time, employees need a flexible work schedule rather than a traditional schedule. So, this system should allow the employees to have a flexible work schedule that will enable them to give their best in this age of new normal.

8.Customizable dashboards

Workforce management systems with dashboards that can be customized based on the requirements allow team leads to add, edit or modify events according to their business needs.

9.Multi-platform support

In this BYOD (Bring Your Own Device) era, organizations are looking for workforce management platforms that can be seamlessly used on all platforms. People should be able to access the software no matter if they are using their android, iOS, Windows, etc.

10.Real-time reports/

Real-time report tracking allows companies to observe and supervise employees whether the tasks are being completed on time.

11.Access on mobile devices

Engaged employees access workforces not just from their laptops. 

Employees should be able to access the platform from any device. Offering a mobile experience can enhance productivity by allowing employees to access the necessary documents and information with ease.


The workforce management system allows setting user-based access controls, giving the users access to the only files they need to have. You can also allow your clients and stakeholders to access specific files.

13.Value for money

A workforce management system should always have fair, transparent, and flexible pricing that can be used by large and small businesses as well.


 The workforce management system should be addressed to enable better scheduling and tracking for the employers. It should enhance and streamline business operations like never before.

Before investing in a workforce management system, see to it that your software has all the essential features for your business needs. At the end of the day, a workforce management system should improve your productivity, enhance your organization’s bottom line, and improve customer experience.